The BSS/OSS ‒ service and operation support solution includes a series of products, such as the integrated resource management system, integrated terminal management system, electronic operation and maintenance system, centralized failure management system, sensitive data protection sub system, customer relationship management, online billing management, prepaid server center and customer self-service.
It provides the unified operation and maintenance of configuration, performance and alarms for multi-domain network to implement visual network performance and resources, intelligent network operation and maintenance, planning and optimization of network resources as well as network failure isolation. It manages the life cycle of the new generation network so as to improve service and operation / maintenance efficiency.
Graphically maintains and presents the external resource transmission, which is an electronic way to manage the user external static resources.
Provides various resource usage reports, which can be used as data support for making maintenance and construction policies.
Provides accurate geographical location for external failure processing, improving failure processing efficiency.
Implements professional resource management for user telecommunication network, supports the life cycle management mode for user network resources and supports user service provisioning.
It manages the home gateways, HGU, SFU and routers of different manufacturers and various types in a centralized manner and supports automatic provisioning of services.
It manages the processing flows of failures and complaints and implements service processing, and timely detection, active response and accurate location of problems through the EOMS platform.
It supports centralized network monitoring and comprehensively presents large-size screen monitors, PCs and mobile phones to implement three-screen linkage and build the“ 4+1” core support capability of the EMS so as to guarantee the network running.
Implements the security management and control on the complete data flow from generation to transmission and then to receiving based on the policy definition, data monitoring, data encryption and file authority control of the policy analysis server.
Detects the sensitive data, encrypts the sensitive data and monitor / audit the data or file stream.
It provides personalized service for customers (including potential customers) accurately and timely through the systems such as customer information management system and automatic marketing process system.
The system supports unified billing for multiple services. It collects the billing information during the session and implements real-time settlement to help operators speed up the implementation of marketing policies and income increase.
It provides service and management consulting, overall solution and required IT service for customers to help them establish a set of prepaid card service system that complies with the financial industry standard and meets the requirements for their respective service development.
We encourage users to use the new services by introducing the one-click subscribed short-term traffic package and free experience package. This system analyzes customers’ dynamic activities and then recommends personalized package in real time so as to meet the requirements of different customers and their ways of consumption and improve operators’ earnings.
